Environment:
Windows 2012 Server
BI Platform 4.1 SP1
My client has some Crystal 2013 reports that use .unv universes to connect to an Oracle database. The universe connections are using the native Oracle connection. BOTH 32-bit and 64-bit Oracle 11g clients (11.2.0) are installed on the server.
Users in two user groups get the following error when trying to view reports:
The viewer could not process an event. Failed to open the connection. Universe Connection [] ---- Error code:0 [CRWEB00000119]
Users in two other user groups do not get the error. Webi reports work ok for all users and Crystal 2013 reports that connect directly to Oracle without the universe also work for all users.
This tells me that it's probably a security issue. So I compared the security for the four groups:
Universe Security
There is no object level security configured in the universe. For User Security, the two groups that can successfully view the reports have the "Create and edit queries based on the universe" right and the two groups who can't don't have this. Both groups have the "Data Access" right on the universe. When I add "Create and edit queries based on the universe" to the access levels that the bad groups are using, it does NOT resolve the issue.
Connection Security
All four groups have "Data Access" rights for Connections and Relational Connections. There are no stored procedures used in any of the universes so the Stored Procedure rights are not needed.
Object Security
The groups have the following access to the folders that contain the reports. Access is inherited down to the reports:
Bad Group1 | Bad Group2 | Good Group1 | Good Group2 | ||
| Crystal Reports | Print the report's data | X | X | X | X |
| Crystal Reports | Refresh the report's data | X | X | X | X |
| Crystal Reports | Export the report's data | X | X | ||
| General | Add objects to the folder | X | X | ||
| General | Copy objects to another folder | X | X | ||
| General | Delete instances | X | X | ||
| General | Delete instances that the user owns | X | X | ||
| General | Delete objects | X | |||
| General | Download files associated with the object | X | X | X | X |
| General | Pause and Resume document instances | X | X | ||
| General | Pause and Resume document instances that the user owns | X | X | ||
| General | Reschedule instances | X | X | ||
| General | Reschedule instances that the user owns | X | X | ||
| General | Schedule document to run | X | X | X | X |
| General | Schedule on behalf of other users | X | X | X | X |
| General | Schedule to destinations | X | X | X | X |
| General | Securely modify rights users have to objects that the user owns. | X | X | ||
| General | View document instances | X | X | X | X |
I don't see anything here that would prevent that would cause the issue.
Is there something else I can check to try to fix this?
Thanks!
-Dell