Hi Prasant
Are you recommending removal of functionality (that they might want) as a temporary measure to resolve or permanent solution?
I would assume that they need to search for a corrective note or raise incident with SAP since their functionality was working before an enhancement pack in the plug-in system. It does, however, seem the focus should be on fixing Risk Terminator and more than likely the issue in this thread will be resolved (root cause appears to be RT).
Regards
Colleen