FF log not going to Controller_urgent help required

Dear Experts

We are on GRC10 SP13 and struggling with FF log review workflow which is not getting triggered even after several attempts.

I have tested (below listed)most of the thing but not sure what is missing:

1.parameter 4007 and 4009 set to yes, back ground jon spm-sync_update running every hour successfully.

2, MSMP workflow for log review configured correctly with notification setting in place at stage level. Generated at Production box again.

3. Wf-Batch user and Controller have email ids as master data.

I am really not sure what else i can check, Kindly help.

regards

Asheesh