Hi Prasad Mhapankar,
This issue is usually caused due to incorrect configuration.
Please download the latest version of the following SAP Note and check whether there
are any RED error messages in the file supportdesk.zip generated. If yes, please
try to correct it following the Solution mentioned there and check whether it helps you:
937697 - Usage of SAP NetWeaver BI Diagnostics & Support Desk Tool
Thanks & Regards,
Sapna