Hello Sumanta
I wont send you the steps to your personal email, I dont think this is fair for the other SCN members.
I will share what I had to do to solve our problem.
1] implement note 1953873
2] add the office 2007 MIME type entries in tables SDOKMIME and SDOKFEXT as per note 1237688
3] ensure there was the technical user CONTENTSERV assigned to logon data tab for the ICM node /default_host/sap/bc/contentserver ; make sure the external alias is reflecting that too
4] I added the entry the entry "unescape_url=no" in the TREXPreprocessor.ini in the section [httpclient] as per note 650521
All of the above should help get new documents being indexed.
In regards to documents created before the upgrade to solman SP12, which cant be found using the full text search you have to do the following:
5] fix wrong mime entries
5.a] identify how many office 2007 documents were showing as MIME type application/octet-stream. in my solman production system, it was hundreds of documents.
to do so, run report RSIR_PHIO_MODIFY_CONTENT_INFO with PHIO class = SOLARGNSRC; Category of Temporary Storage = MIME ; original category = SOLAR01
5.b] in the displayed table, export results to spreadsheet, doing a right click, and fiter by MIME type=application/octet-stream
5c.] update each wrong entry using the Change button, example for a .docx, the MIME type will have to be updated to application/vnd.openxmlformats-officedocument.wordprocessingml.document
5.d] once the inconsitencies have been fixed, 2 options:
* if there are not so many documents, you can re-index documents manually by feeding the Document Field in SKPR07 with the PHIO ID displayed in the report SIR_PHIO_MODIFY_CONTENT_INFO results
* else, if many many documents to re-index, you have to drop your index and recreate it.
Hope this helps
best regards
Francois