Hello Subhash,
Start with pdf https://websmp102.sap-ag.de/~sapidb/011000358700000514762011E.PDF
Aslo watch this https://websmp208.sap-ag.de/~sapidb/011000358700001167622011E
IT mgmt step.
For creating incidents form satelitte systems check post http://scn.sap.com/thread/3368715
(table BCOS_CUST)
BR,
K.
